Gartner Names Five9 as a Leader for the 5th Year

Contact Center as a Service

In the Gartner 2019 Magic Quadrant for Contact Center as a Service, North America, Gartner evaluates 9 CCaaS vendors on vision and execution. Download the report to learn more:

check mark  Why Five9 was named a Leader

check mark  Gartner's evaluation of strengths and cautions for all vendors

check mark  How to make key buying decisions

Gartner Contact Center Magic Quadrant

Additionally, according to Gartner Peer Insights reviewers:

Strong Salesforce integration and easy to build on

Product Manager, Logistics/
Miscellaneous (500M-1B USD)

Five9 Has Enabled True Omni-Channel Communications Management

SVP, Contact Center Director,
Finance, (10B-30B)

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advice technology users to select on those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Source: Gartner, Inc.: Magic Quadrant for Contact Center as a Service, North America. Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

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