Preview Dialer:
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Outbound Calling with a Preview Dialer

Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Preview Dialer allows each contact record to be automatically delivered to agents based on your outbound campaign settings, business rules and best practices. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings, and agents can optionally skip records if appropriate.

Preview dialing is ideal for contact centers that deal with complex sales. Before dialing, Five9 Preview Dialer delivers essential information to agents so they can better prepare for their next call, maximizing the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.

 Bar chart shows 300% increase in talk time per hour with Five9
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Empower Your Agents

Five9 Preview Dialer allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.

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Increase Efficiency

Using Five9 Preview Dialer your company can deliver outbound calls to agents in the order you choose based on best practices for each campaign. This allows agents to waste less time dialing and spend more time talking to live prospects.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA compliance.

Five9 is the heart of this organization. We wouldn’t be where we are without it.
Brian Ernst
CEO, Senior Health Solutions

Datasheet: Five9 Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Contact Center Features

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Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer

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Campaign & List Management

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CTI Screen Pop

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CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk

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Web Callback

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Agent Scripting

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Real-Time DNC List Management

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FTP Data Import

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Outbound Call Priority

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Disposition Timers & Redials

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Answering Machine Detection

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Automatic Voicemail Laydown

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Timezone Rules Dialing

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Vertical Dialing Mode

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List Penetration Dialing Mode

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Local Caller ID

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Quality Monitoring

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Voice Recording

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Standard & Custom Reports

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Remote Agents

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information