Five9 Solutions: One Platform, Infinite Possibilities

Five9 Contact Center Solutions Are Designed for You

Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound, outbound, or our blended solution, you are equipped with a system designed to support all types of business and industry applications.

Whatever your role in the organization — whether you are an agent, customer service executive, sales manager, contact center manager, or IT/technical manager — Five9 will help you achieve your goals.

In Gartner’s analysis of Contact Center as a Service (CCaS) providers, Five9 has been positioned as a leader and rated highest in ability to execute. With our cutting-edge technology and years of contact center industry experience, Five9 has the tools and expertise to help you succeed.

All Types of Business Applications

The Five9 system is designed for power and flexibility so that you can leverage its features in any industry.

Support Your Role

Whatever your role in the organization, Five9 will help you achieve your goal.

Cloud-Based Solution

Moving your contact center to the cloud means faster service, informed agents, and a variety of ways to communicate.

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Sales & Telemarketing

Triple your productivity, increase lead conversion rates, and exceed your inside sales quota with the best-in-class Five9 Virtual Contact Center.

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Customer Service

Transform your customer service to proactively deliver powerful customer connections with our unique blended inbound and outbound solution.

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Enterprise

Benefit from a flexible, end-to-end system for large enterprise contact centers and receive sophisticated, in-depth functionality that’s easy to use.

Phone Urgent

Collections

Reach more debtors faster with Five9. Increase debt recovery rates, lower costs, and improve your agent productivity.

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Outsourcers

Make huge productivity gains by providing your clients with the ability to scale quickly and deliver real-time visibility into business outcomes.

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Small & Medium Business

Enjoy all of the functionality of expensive on-premise contact center solutions with none of the hassle, hardware, and upfront costs.

Introducing Agent Desktop Plus

We reenvisioned the omnichannel agent desktop to bring you our newest release — Agent Desktop Plus.

Agent Desktop Plus brings all of the channels together into one easy-to-use desktop interface that allows agents to quickly switch between them. Our universal transaction model adjusts to the needs of the interaction, whether it’s phone, chat, email, or social media. Agent Desktop Plus is functionally robust, yet still feels familiar to the agent, making training a breeze.

Features include:

  • Unified omnichannel history
  • Visual cues to guide agent actions
  • Simple visual format
  • Improved workflow and productivity
  • Reduced training and onboarding costs
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The Top 10 Reasons Why Everyone Is Moving to the Cloud

Find out the top ten advantages of cloud contact centers over traditional, on-premise solutions and see how moving to the cloud can maximize your success.

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Get More Info & Pricing

Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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The Five9 Advantage

CTI Web Services API

Provides integrated agent desktop access to all the computer telephony integration (CTI) and telephony features included in the VCC Agent application.

Configuration Web Services API

Designed for custom configuration applications that extend the VCC Administrator application, such as automating user creation.

Reporting Web Services API

Enables retrieval of call log and agent audit reporting data so that it can be archived, used in existing data warehouses, imported into business applications, and more.

Statistics Web Services API

Supports applications that can securely access the data in the Supervisor Application to enable real-time wallboards, agent statistics toolbars, and real-time notifications.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information